Privacy Policy & Terms of Service

Introduction

Splash Theory Pools ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, phone number, mailing address, and other contact information you provide when requesting a quote or scheduling service.
• Property Information: Details about your pool including type, size, and location.
• Payment Information: Billing address and payment method details when you sign up for our services.
• Communications: Records of your correspondence with us, including emails, phone calls, and text messages.

SMS/Text Messaging Terms

By providing your phone number and submitting our contact form, you consent to receive SMS/text messages from Splash Theory Pools. These messages may include:

• Appointment confirmations and reminders
• Service notifications and updates
• Responses to your inquiries
• Important account and billing information

Message Frequency: Message frequency varies based on your service schedule and communication preferences. You may receive up to 10 messages per month.

Message and Data Rates: Message and data rates may apply. Please check with your mobile carrier for details about your text and data plan.

Opt-Out: You can opt out of receiving text messages at any time by replying "STOP" to any message. After opting out, you will receive one final confirmation message. You may also contact us at info@splashtheorypools.com to opt out.

Help: For help with SMS messaging, reply "HELP" to any message or contact us at (407) 772-6951.

Supported Carriers: Supported carriers include but are not limited to AT&T, Verizon, T-Mobile, Sprint, and other major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

No Mobile Information Sharing: We do not sell, rent, or share your mobile phone number or any information collected through our SMS program with third parties for their marketing purposes.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pool maintenance services
• Process transactions and send related information
• Send appointment reminders and service notifications
• Respond to your comments, questions, and requests
• Communicate about promotions, upcoming events, and news about our services
• Monitor and analyze usage trends to improve your experience

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:

• Service Providers: With third-party vendors who assist us in operating our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse cookies, but some features of the website may not function properly.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Agreement to Terms

By accessing or using the Splash Theory Pools website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Description of Services

Splash Theory Pools provides professional pool maintenance and cleaning services to residential and commercial customers in Central Florida. Our services include but are not limited to:

• Weekly and bi-weekly pool cleaning
• Water testing and chemical balancing
• Filter cleaning and replacement
• Equipment inspection and minor repairs
• Brush and vacuum services

User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information when requesting quotes or scheduling services
• Ensure safe access to your pool area for our technicians
• Notify us of any hazards, pets, or access restrictions
• Make timely payments for services rendered
• Communicate any concerns or issues promptly

SMS/Text Message Terms

By providing your phone number, you expressly consent to receive text messages from Splash Theory Pools for:

• Service appointment confirmations and reminders
• Service completion notifications
• Account and billing updates
• Responses to your inquiries

Consent: Your consent to receive text messages is not a condition of purchasing any goods or services.

Opt-Out: You may opt out at any time by texting "STOP" to any message you receive from us. You will receive a one-time confirmation of your opt-out request.

Help: For help, reply HELP to any message or contact us at info@splashtheorypools.com.

Message Frequency: Message frequency varies. You may receive up to 10 messages per month depending on your service schedule.

Costs: Message and data rates may apply. Check with your mobile carrier for details.

Privacy: Your phone number and information collected via SMS will be handled in accordance with our Privacy Policy above. We will not share your mobile information with third parties for marketing purposes.

Scheduling and Cancellation

Appointments: Service appointments are scheduled based on availability. We will make reasonable efforts to accommodate your preferred dates and times.

Cancellation: Please provide at least 24 hours notice for appointment cancellations. Repeated last-minute cancellations may result in service fees.

Weather: Services may be rescheduled due to inclement weather. We will notify you of any weather-related delays.

Payment Terms

Payment is due according to the terms agreed upon at the time of service enrollment. We accept major credit cards and electronic payment methods. Late payments may be subject to additional fees.

Limitation of Liability

Splash Theory Pools is not liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability for any claims related to our services shall not exceed the amount you paid for the specific service giving rise to the claim.

We are not responsible for pre-existing pool conditions, equipment failures, or damages caused by factors beyond our control.

Indemnification

You agree to indemnify and hold harmless Splash Theory Pools, its officers, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Intellectual Property

All content on the Splash Theory Pools website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and trademark laws.

Governing Law

These Terms of Service are governed by the laws of the State of Florida. Any disputes arising from these terms or our services shall be resolved in the courts of Orange County, Florida.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any modifications.

Contact Us

If you have questions about this Privacy Policy, Terms of Service, or our practices, please contact us at:

Splash Theory Pools
Email: info@splashtheorypools.com
Phone: (407) 772-6951